Support
A real person reads every message and replies as soon as possible. Answers to the questions we hear most.
Email support@hearmandarin.com. A real person reads every message and replies as soon as possible.
About a purchase? Include the email you bought with or the order number from your receipt, and we can find your order. Refund requests can also be submitted and tracked online on the refunds page.
Your license key is shown once, right after checkout, and a copy goes to the email you paid with. If both are lost, get a fresh key on the Pro management page with your order id and that email; the old key stops working the moment the new one is issued.
Already have a key? Enter it on the Pro management page, which also shows every device where it is active.
Your key works on up to 3 devices that you personally use. To move your key to a new device, free up a slot on the Pro management page.
Offline packs are large files, so they need a steady connection. Try again on wifi, keep the browser tab open while it downloads, and make sure private browsing or an ad blocker is not cutting the file off.
Still stuck? Tell us your device, browser, and which pack, and we will chase it down.
Try one other browser first, and check the site is not muted in your device settings. If it is still silent, tell us your device, browser, and which page, and we will look into it.
The survival scenes ask for the microphone only when you press record, and only on that page. If it is blocked, click the lock or settings icon next to the address bar, set Microphone to Allow, then reload the page. If no microphone is found, connect one or pick another input device; if another app is using it, close that app and try again.
Your progress is saved by your browser, on your device. On the settings page you can save a backup file any time, load a backup on another device, or erase everything and start fresh. A backup file is a good habit if you study on a phone.
Yes. If Pro is not for you, ask within 14 days of buying and you get your money back, no reason needed. You can submit the request and check its state online on the refunds page. The refund goes back to your original payment method through Creem, and your key stops working on its own.
No. There are no accounts and no sign-up. Your progress is saved by your browser, on your device.
A wrong translation, a strange sentence, audio that does not match the word: these reports are gold. Send the page link and what you saw or heard, and thank you.
HearMandarinTodayLearnPracticeReviewMePro