Support

Need help? Email support@hearmandarin.com. A real person reads every message and replies within 2 business days, usually faster.

Before you write

• About a purchase? Include the email you bought with or the order number from your receipt, and we can find you right away.
• Audio not playing? Try one other browser first. If it is still silent, tell us your device and browser and which page, and we will chase it down.
• Found a mistake? A wrong translation, a strange sentence, audio that does not match the word: these reports are gold. Send the page link and what you heard or saw.

Common questions

Do I need an account? No. There are no accounts. Your progress lives on your device.

I bought Pro. Where is it? Your receipt email contains your unlock key and download links. Check spam first; if it is truly lost, write to us with your order number and we will resend it.

Can I use Pro on two devices? Yes, your key works on the devices you personally use.

Do you have refunds? Yes, 14 days, no fuss. See the refund policy.